AI · Cohort Solution
AI-assisted support without losing human control.
ServiceDesk AI brings tickets, customer context, knowledge search, classification, summaries and suggested responses into one accountable support workspace.
Open tickets
284
Resolved today
92
AI resolution rate
43%
First response
1m 42s
Resolution
3h 18m
CSAT
4.6 / 5
TK-48291
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Sarah Mitchell · Billing · High priority
Sarah Mitchell · Billing
High priority
OpenTK-48290
Export report missing fields
NorthPeak Labs · Product · AI summary ready
NorthPeak Labs · Product
AI summary ready
ReviewTK-48289
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Vertex Systems · Access · SLA 1h 12m
Vertex Systems · Access
SLA 1h 12m
AssignedAI-enabled Customer Support Operations Platform
Designed for connected operations
A configurable software foundation for the roles, rules, records and integration points behind this workflow.
Demo environment. Organizations, people, transactions and operational data shown are fictional and used for demonstration.
Product overview
Operational visibility in the flow of work
Business problem
Replace fragmented ai processes, disconnected records and manual follow-through with a shared operating system.
Core capability
AI Classification, Summaries, Knowledge Search, SLA
Product approach
Configure the workflow around real users, approval paths, reports and connected systems.
Solution case study
How this foundation is framed
Context
Complex workflow, one operating layer
A Cohort-built reference implementation for teams coordinating ai operations.
System design
Role-aware workflows, structured records, integrations and audit-friendly operational visibility.
Adaptation
Scope is shaped around the buyer's users, policy rules, data sources and delivery priorities.
Demo guide
Walk through the product
Capabilities
Core modules
Inbox
Customers
Knowledge Base
AI Assistant
SLA
Escalation
Reports
Roles and workflows
Built around accountable teams
Role model
Key workflows
- 01Ticket intake
- 02AI classification
- 03Knowledge retrieval
- 04Human review
- 05Escalation
- 06Resolution reporting
Architecture
A practical foundation for extension
System architecture
Role-based application layer
Workflow and approval engine
Auditable operational data
API and integration boundary
Next.js
React
TypeScript
Node.js
PostgreSQL
REST APIs
Integration and permissions
Access is structured by role, responsibility and data scope. Integration depth is defined during discovery around the systems already in use.
Customization
Adapt the foundation to your operating model
Routing rules
Knowledge sources
Response governance
SLA policies
Related solutions
Explore adjacent product foundations
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